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Advances in domestic boarding processes

HomeNews hubTravel NewsAdvances in domestic boarding processes

New Zealand domestic travel is undergoing a period of change in its domestic boarding processes with airlines implementing sustainability and automation initiatives to improve efficiency and the overall passenger experience.

Air New Zealand takes further steps towards paperless domestic travel

Launched in July, passengers travelling on Air New Zealand’s domestic routes will notice their usual e-ticket routine has changed, with the removal of paper chits printed at the gate. Rather, passengers scan their e-ticket receipts or e-pass tags at the gate and will then be required to present the same device to the attendant on board the plane, rather than the previously paper chit printed at the gate.

Koru members and frequent flyers are also unable to enter the lounges using their ePass tags.

Clients who previously used our printed itineraries and bar-codes for scanning at the gate will be required to complete Check-in at one of Air New Zealand’s Airport kiosks if they wish to hold a boarding pass, else Check-in online or using the Air NZ mobile app to access their boarding pass on mobile device to then scan at the gate.

Sounds Air unveils self-boarding gates

Regional travellers departing from Wellington on Sounds Air flights will now scan their boarding pass at the new self-boarding gates to board the aircraft as part of an ongoing programme to improve efficiency.

Around the world automated gates are becoming more common, speeding up passenger processing and accuracy whilst appealing to today’s strong passenger preference for self-service technology.

New self-boarding gates for Air New Zealand Regional flights are scheduled for installation later in 2017.