To New Zealand, Christchurch and the Muslim Community we are - One World One Family – and we extend our most sincere sympathy, love and support to all those affected.
In the travel industry we have the unique role of helping our customers travel the world and meet its many diverse people. It is through travel that we learn to appreciate all cultures, make new friends and extend our hand in peace.
Our hearts are broken but we have faith that together we can use our knowledge of the world to promote closer ties and respect among all people.
For our customers due to travel to Christchurch, or those needing to travel to Christchurch, who have questions, please contact your dedicated travel team as soon as possible. We are available around the clock to provide support and advice.
Air New Zealand and Jetstar are offering flexibility to anyone booked to travel to or from Christchurch. If customers have questions about changes to their flight, please don't hesitate to contact us.
The Civil Aviation Authority is security screening all departing passengers in Christchurch, this includes regional flights. As such, it may take longer to complete check in and process through security. We recommend all passengers arrive early for their flights.